Evolving the eCommerce Experience

Our tailored approach pairs rigorous research with exceptional design to create experiences that are good for customers and businesses.


Branding a content platform for nonfiction storytelling.

Our research and design practice came together to create the brand identity for a ground breaking digital platform.

Understanding the Health & Wellness Customer

We’re enabling customers to connect with new and established wellness brands by bringing their values to life.

Practice Areas

  • eCommerce

    End-to-End eCommerce services.

  • Design & Branding

    Customer centric design for digital products & eCommerce brands.

  • UX/UI

    Research driven user experience design.

  • Shopify Engineering

    Traditional and Headless engineering solutions.

  • Strategy

    Go-to-Market & growth strategy.

  • Integrated Marketing

    Performance marketing solutions to quickly grow your DTC brand.

“Blank and Co. has been a true full service partner, enabling us to launch and grow our DTC business by leaps and bounds. Their best in class marketing strategy and execution has increased our sales by over 100% in just 3 months. We're excited to see what comes next!”

-Chad Somers, Vice President DTC at Hylands Naturals

Research Driven Ecommerce


What are your areas of focus?

We are a full-service digital agency based in Los Angeles. Our core expertise lies in helping grow direct to consumer brands through eCommerce websites on Shopify Plus, Paid media, Influencer strategy, and innovative physical space activations. To achieve this, we need to be proficient in a number of key capabilities.  View all our capabilities here. 


What eCommerce industries do you serve?

We serve all industries. Our research-driven process allows us to get clarity on any subject matter, and we are able to action that expertise for any industry. Having said that, we have worked on projects for consumer goods, fashion, beauty, the media industry, meditation and wellness, hospitality, real estate, finance, accounting, business services, and much more.


How can I grow my Direct to Consumer business?

We only work with brands that we know can scale quickly. Once we determine that you have all the right signals there is nothing that can stop your growth.  Our team uses a mix of paid media, affiliate and organic strategies to increase ROI.   Get in touch with us to determine if we are a good fit for you.


Do you design for conversion?

We follow a data driven process when designing ecommerce experiences so that we can optimize the user journey for the best chance of conversion. This approach is fluid and allows us to adapt our design based on results. We kickstart our design journey by delving into user and stakeholder interviews as well as comprehensive user research, aiming to grasp the essence of your brand’s objectives. Subsequently, we distill our discoveries into a prioritized list of actionable tasks. Armed with these insights, our designers craft purpose-driven user journeys and prototypes, refining them iteratively until they hit the mark. Every step undergoes rigorous usability testing to ensure alignment with the intended goals and customer needs.


How does a journey map impact your direct-to-consumer eCommerce website?

We use our proprietary user research process to map every direct-to-consumer touchpoint. This allows us to ensure that we serve your customers along their purchase journey with the most relevant content and help transform the business to the best of its ability.

We also use user research findings in our marketing, content strategy, and SEO. Our ability to truly understand your users gives us a leg up on all aspects of the direct-to-consumer eCommerce work we do.


What makes you different?

What really makes us different is our investment in user research and our full 360 support for eCommerce growth (design, development, research, marketing).  We continue to improve our processes and introduce new methods of working as the website design agency landscape changes.

We always bring a multi-disciplinary team to the project so that no part is left behind. Researchers, UX/UI designers, and content and brand strategists work together to bring your product or experience to life.


What do your services cost?

We typically charge for projects on a per-project basis, which is calculated based on our hourly rates per resource. Please get in touch with us to receive our rate card and discuss your project for a completely scoped-out rate.


eCommerce Partners

Get in touch