Journey Mapping
Customer journey maps allow us to visualize a customer’s experiences across your brand.
User & Stakeholder Interviews
Our user and stakeholder interviews empower us to truly understand a user.
Surveys
We use surveys in conjunction with interviews to gather large amounts of data.
Service Design Blueprints
Service design blueprints allow us to document an organization’s processes and map them to a customer’s experience.
Competitive Analysis
Competitive analysis allows us to reveal competitor strengths and weaknesses and apply this knowledge to our clients' strategies.
Concept Evaluation
With concept evaluations, we bring concepts to an end user in order to receive an early evaluation.
Top Tasks
The quickest, no-fuss method to prioritize what’s most important to the user and get it down on paper.
Prototyping
Prototyping gives the entire team a fast and easy way to test concepts and collaborate towards building the best product.
Ethnographic Research
An in-depth analysis that goes beyond interviews and allows us to collect contextual and organizational information.
