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Research

From service design to user journeys - our work starts here.

  • Journey Mapping

    Customer journey maps allow us to visualize a customer’s experiences across your brand.

  • User & Stakeholder Interviews

    Our user and stakeholder interviews empower us to truly understand a user.

  • Surveys

    We use surveys in conjunction with interviews to gather large amounts of data.

  • Service Design Blueprints

    Service design blueprints allow us to document an organization’s processes and map them to a customer’s experience.

  • Competitive Analysis

    Competitive analysis allows us to reveal competitor strengths and weaknesses and apply this knowledge to our clients' strategies.

  • Concept Evaluation

    With concept evaluations, we bring concepts to an end user in order to receive an early evaluation.

  • Top Tasks

    The quickest, no-fuss method to prioritize what’s most important to the user and get it down on paper.

  • Prototyping

    Prototyping gives the entire team a fast and easy way to test concepts and collaborate towards building the best product.

  • Ethnographic Research

    An in-depth analysis that goes beyond interviews and allows us to collect contextual and organizational information.